frequently asked questions
What is IndyHaat?
IndyHaat is a trailblazing e-commerce platform that shines a spotlight on the vibrant cultural legacy of local artisans. By championing geographical indications (GIs), we blend age-old craftsmanship with the convenience of modern e-commerce. We aim to inspire and elevate local artists by promoting the unique cultural and artistic heritage embedded in geographical indications, while driving social upliftment and economic growth in their communities.
What are Geographical Indications (GI) Products?
GI products are the goods that have a specific geographic origin & possess qualities or reputation due to that origin & legacy that continues along with it such as Darjeeling Tea or Kachipuram silk etc.
How do I place my order?
Browse our collection, add items to your cart & proceed to check out. Follow the prompts to enter your shipping details.
What payment methods do you accept?
We accept major debit/ credit cards, net banking, UPI, digital wallets through secure payment gateways.
How long will it take to receive my order?
Delivery time may vary based on location and the type of product. Estimated delivery dates will be provided during checkout.
What is your return policy?
Please refer to our Return Policy Page for further more details. Refund and Returns Policy - Indyhaat
How do I create an account?
Click on “Register button” at the top right of our home page. You’ll be asked to enter your email address and create a password. You can place an order as a guest as well. However, creating an account can allow you to track order, save your favorite products and enjoy a faster checkout process.
What should I do if I receive a damaged product?
Please refer to our Return Policy Page for further more details. Refund and Returns Policy - Indyhaat
Can I change or cancel my order?
Yes, you can change or cancel your order within a limited time after purchase. It may vary from product to product. Please contact customer support as soon as possible to get a better overview on that particular product.
Can I ship to multiple addresses?
Currently, we only offer shipping to one address per order. If you need to send items to multiple locations, please place separate orders.
How do I become a seller on IndyHaat?
If you are a producer or artisan of GI products and are interested in selling on IndyHaat, visit our Contact Us Page & register at “Vendor Registration”.
Can I request a custom or personalized product?
Yes, most of our artisans offer customization services. You can contact us directly for such special requests.
Do you offer any educational resources about GI products?
Yes, we provide articles, white papers, guides etc on our website to educate customers about the history, significance and benefits of GI products. Ripaonline
What if I forget my password?
Click on “Forgot Password” link on the login page and follow the instructions to reset your password via email.
